1. Clients should expect nail extensions to gradually wear-off with time. Extensive exposure to water or cleaning chemicals increases the likelihood in the lifting of the nail extensions. We recommend nail enhancements or refills every 2-3 weeks. The long-wear of nail polish is also dependent on wear & tear clients should expect it to chip or peel. Regular polishes may last up to 3 days and Gel Polishes should be guaranteed up to 2 weeks, however this is also dependent on the situation. 

2. You need to visit your favorite nail technician every 2 to 3 weeks to fill in the space created by the growth of your natural nails. The duration of acrylics can vary from one person to another. Nevertheless, experts advise that you should never go beyond three weeks without going for a fill and nail treatment. This helps to take the pressure from the lifted expansion off your natural nails. It can also lower your risk of a fungal infection 

3. You are paying for the artist’s time, product and other expenses used to provide you with a service. No refund will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 48 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done with a complimentary express touch up if it is at the fault of the application or product. Any concerns addressed after 48 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service. 

4. Warranty: The nail shop gives the customer one week (10 days) guarantee on the treatment and products. This warranty is void if
– The customer has the (artificial) nails serviced by another nail shop
– The customer works without gloves with harsh chemicals.
– The customer has the artificial nails bitten or intentionally aborted.
– The customer used products other than those recommended by the nail shop for the maintenance of the (artificial) nails
– The customer has not followed the advice from the nail shop for the home care of (artificial) nails
– The customer neglects to seek medical help.
– The customer did not use the products according to the instructions.

5. Complaints: If the customer has a complaint about the treatment or product, it must be reported as soon as possible but no later than within 3 working days after discovery in writing or by telephone to the nail shop. EMM Nail must give the complainant adequate response within 3 working days. If a complaint is justified, the nail shop will perform the as agreed on treatment again. 

6. Gift card: Our gift card sale policy is non-refundable and cannot be canceled once purchased. We appreciate your understanding and cooperation. 

7. Language barrier disclaimer: We are not responsible for any misunderstandings or wrongdoing resulting from miscommunication due to customers not speaking English.

8. Change of Mind? 

During the service, our technicians will provide a sample of nail shape, length, and color on 1-2 fingers for your approval. If dissatisfied, please inform the technician or manager promptly for efficient resolution After completion, changes can only be made with additional charges, including removal. Any mid-service changes will incur charges as well.
For any concerns with your nails, please inform the technician or manager immediately to ensure swift resolution.
Children unaccompanied by parents are still responsible for requested services. Parents concerned about pricing should accompany their children at all times. NO EXCEPTIONS! 

9. We Have The Right To Refuse Service Too: 

– Anyone we suspect carries a contagious nail infection.
– Anyone with an open or infected wound in the treatment area.
– Anyone in ill health that we suspect may be carrying a contagious virus or infection, that we fear can be worsened if services are provided.
– Anyone being rude, mean, or disrespectful towards our technicians and management.
– If you are diabetic, please inform our technicians or management so we can accommodate you with a technician that will provide extra care. We will not provide cutting services on diabetic clients 

10. Refunds & Returns 

Charged sales on services are final. No refunds or exchanges, unless shown proof of duplicate transaction.